Online Portfolio
by: Jenny Lyn Pinca
hI! i'M jENNY lYN PINCA
I'm a newbie freelancer and virtual assistant.
I may be fresh to the game, but my determination and dedication to providing high-quality services will make a lasting impact on your business.
"Growth happens when you start doing things you're not qualified to do."
About Me
Hi there, I'm Jenny - a customer support pro with a passion for customer satisfaction. With experience in customer inquiries, reputation management, and e-commerce virtual assistance, I strive to exceed expectations in every task I undertake. My dedication to excellent customer service and attention to detail enables me to manage multiple tasks simultaneously and ensure smooth and efficient e-commerce operations.
If you're looking for a reliable and results-driven virtual assistant to make your business stand out, I'm here to help!
- Comprehensive Virtual Support
- Basic Graphic Design
- Social Media Management
- Project-Based Task Proficiency
- System Tools Proficiency and Familiarity
- Online Reputation Management
- Basic Copywriter
- Basic Video Editing
SkillS
Customer Support
Answered approximately 60+ emails and chat daily. Utilizing a courteous and professional manner to collect information and identify customer need.
Apply problem-solving skills to resolve customer inquiries, disputes, and escalate using appropriate channels when necessary.
Meet and exceed daily productivity goals including high email and chat volume, and consistently earned top survey satisfaction scores.
Work Experience
Reputation Management Analyst
Supervised and responded to daily customer reviews and inquiries, escalating complaints to management when necessary.
Created weekly review caption graphics for social media posts with 100% grammatical accuracy.
Managed content across 5 social media channels to maintain a consistent brand identity.
Collaborated with the Marketing Team to create and send email campaigns, resulting in increased new and returning clients.
e-Commerce VA
Answered an average of 20+ emails per day, providing prompt customer support.
Tracked refund records by accurately inputting data into client database systems.
Demonstrated a professional, friendly, and patient attitude towards customers.
Memorized company's products and services to proactively assist customers.
Collaborated with the other team to ensure that members' issue has been resolved.
Sample work
Basic Graphic Design
Sample work
Basic Graphic Design
WORK ACHIEveMENTS
"Growth happens when you start doing things you're not qualified to do."
Contact me
jennylynpinca.va@gmail.com
live:nejaiza2209
https://www.linkedin.com/in/jenny-lyn-pinca/